Shipping & Terms

How can I pay?

Prices on this site are in Australian dollars. You can use this Currency Converter.
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

Australian Customers can also pay by direct debit, just contact me for bank details.

Shipping to Australia

I post immediately upon payment via Australia Post, with the Priority mail option. My items are in safe padded bags with extra bubblewrap. Express, Registered Post and extra insurance are options at checkout.

Normal Post - $3.50
Registered Post - $5.00
Express Post - $11.00
Multiple items can be added for no extra cost.

 

Shipping Internationally

Items are shipped  Air Mail or Standard Tracked Air Mail, please note they can take 1-3 weeks to arrive. Also please note orders sent Normal Airmail do NOT have tracking. Due to sometimes extended delivery times any order OVER $60 will be sent with the tracked option Australia Post offers. Tracked postage upgrades are available in checkout.

Normal Airmail - $4.50
Tracked Airmail standard - $24.00 (This is the price Australia Post charges.)
Multiple items can be added for no extra cost.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Returns Policy

I like 100% customer satisfaction, so if there is any problem please let me know. Returns are allowed within two weeks of the arrival date of your product.  A full refund of the purchase price, original shipping cost is given when the item is received back in the condition in which it was sold. 

Return shipping cost is the responsibility of the customer unless the product is defective.

 

Privacy

When you place an order with Gemstone Crystal Designs, I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact form, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose. The circumstances in which I may share your data are:

• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for five years. After this time I will delete your data from my records.

In addition to my own privacy policy, if you pay for your order with PayPal, your data will be protected by PayPal's privacy policy.